Question

FaceID works on iPhone, but I can’t login on iPad because I forgot my Password. How to recover?

Forum|Forum|5 months ago
February 2, 2026
1 reply
60 views

I am using 1Password 7, not a subscription. I cannot get into my iPad account ( forgot pw), but faceid is still working on my iPhone. Surely I can make this work? Save my data and roll over into a new account? Please?

W

WilliamFinlayAuthor

Update…

And I have a 32 character key from our original purchase years ago, if that helps.

Nothing the chatbot has suggested seems to make sense.

1P_Gem

1Password Employee

Hi @WilliamFinlay, I understand that you've forgotten your password, and would like to save your data from your iPhone, where you can still access 1Password using Face ID.

Our support team will be best placed to assist here - could you email in to support@1password.com and include:

A link to this thread: https://www.1password.community/discussions/1password/faceid-works-on-iphone-but-i-can%E2%80%99t-login-on-ipad-because-i-forgot-my-password-ho/167090
Your forum username: WilliamFinlay

You'll receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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