Failed to save item when using 1Password.com

Question

Hello,
I need to create quite a lot of entries in a vault. I really often encounter the error "Failed to save item". It is quite irritating as the message is not easy to see firsthand, and I lost pwds that I thought were stored in the vault. 
It is really easy to reproduce the error : 
Create an entry, ok. Create another one, boom error.Create an entry, ok. Update it, boom error.
I do it in my Chrome browser on linux 
Example :

its ok

I add a new one

It fails.

The http query PATCH has a status code 409
Is this a known bug?Should I do something?Any hint, would be really appreciated
It is so painful..

1P_Dave · Accepted Answer

@gael_stephant

I'm sorry for missing that. Thank you for confirming that the desktop app is working and that the issue is limited to 1Password.com in the browser.

I can confirm that you're running into a known issue with the 1Password web app on 1Password.com where users may encounter an error message after making multiple successive edits. We have a work item open with our development team to get this fixed and I've shared your report there.

For the time being, for folks affected by the issue, the best workaround is to use the desktop app until the issue is resolved. I'm sorry for the disruption to your workflow.

-Dave

#32747

1P_Dave · Answer

Hello @gael_stephant! 👋I'm sorry that you're running into an error message when saving an item. So that I can better understand the situation, please tell me the following: Are you running into the issue on 1Password.com in the browser? Or the desktop app?If you're using the desktop app then which platform (Windows, Mac, etc...) and version are you using: Find the version numbers for 1Password and your operating systemI look forward to hearing from you.-Dave

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