Question

Family

Forum|Forum|2 months ago
June 9, 2026
6 replies
120 views

Hello,
I have the Family license.
In 1Password, I see “Our Family” twice. Is that supposed to happen?

1Password.com

1P_Gem

1Password Employee

Hi @schweiwi, thanks for posting!

Could you share a screenshot showing where you're seeing "Our Family" twice? Be mindful that this is a public forum, so it's important to conceal any private information before posting any screenshots.

If you'd prefer not to share the screenshot on a public forum, you can attach your screenshot to an email to support@1password.com with a link to this thread and your forum username. Our support team will be happy to take a closer look.

Looking forward to hearing from you!

S

schweiwiAuthor

Sorry!
Windows 11, 25H2, Build 26200.8524

1P_Gem

1Password Employee

Thanks for letting me know that this is happening on Windows 11.

To help us figure out what's going on, could you still share a screenshot showing where you're seeing "Our Family" twice? As a reminder, please conceal any private information before posting.

If you'd prefer to keep it off the public forum, feel free to email the screenshot to support@1password.com with a link to this thread and your forum username.

S

schweiwiAuthor

I replied with support@1password.com

1P_Gem

1Password Employee

Hi @schweiwi, thanks for letting me know! I can confirm that we've received your ticket, and a member of the team will reply to you via email as soon as possible.

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