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S
schweiwi
June 9, 2026
Question

Family

  • June 9, 2026
  • 3 replies
  • 120 views

Hello,
I have the Family license.
In 1Password, I see “Our Family” twice. Is that supposed to happen?

 

3 replies

1P_Gem
1P_Gem
1Password Employee
June 9, 2026

Hi @schweiwi, thanks for posting!

Could you share a screenshot showing where you're seeing "Our Family" twice? Be mindful that this is a public forum, so it's important to conceal any private information before posting any screenshots.

If you'd prefer not to share the screenshot on a public forum, you can attach your screenshot to an email to support@1password.com with a link to this thread and your forum username. Our support team will be happy to take a closer look.

Looking forward to hearing from you! 

    S
    schweiwiAuthor
    June 9, 2026

    Sorry!
    Windows 11, 25H2, Build 26200.8524

    1P_Gem
    1P_Gem
    1Password Employee
    June 9, 2026

    Thanks for letting me know that this is happening on Windows 11.

    To help us figure out what's going on, could you still share a screenshot showing where you're seeing "Our Family" twice? As a reminder, please conceal any private information before posting.

    If you'd prefer to keep it off the public forum, feel free to email the screenshot to support@1password.com with a link to this thread and your forum username.

    S
    schweiwiAuthor
    June 9, 2026

    I replied with support@1password.com

    1P_Gem
    1P_Gem
    1Password Employee
    June 10, 2026

    Hi @schweiwi, thanks for letting me know! I can confirm that we've received your ticket, and a member of the team will reply to you via email as soon as possible.

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