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cperla98
Nov 10, 2026 1:02 PM UTC
Question

Family account - Macbook problems

I am a user on my son’s account.i have 1Password on my MacBook Air, my iPad and my iPhone. I have no problem using one password on my iOS devices, but on my Mac it says it hasn’t been updated and I can’t update it. What am I doing wrong?

1 reply

1P_Dave
1Password Employee
1P_Dave
1Password Employee
Nov 10, 2026 10:05 PM UTC

Hello ​@cperla98! 👋

I’m sorry that you’re running into an issue with 1Password on your Mac. Can you share a screenshot of what you’re seeing on your end? 

And what happens when you follow these steps: 

  1. Open and unlock 1Password for Mac.
  2. Click on 1Password next to the Apple logo in the menu bar.
  3. Click About 1Password.
  4. Click Check for updates. 

I look forward to hearing from you. 

-Dave

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