Question

Family Account was deleted

Forum|Forum|1 month ago
May 16, 2026
1 reply
55 views

My family account was deleted and i cant log-in. It looks like my account never existed.

I cant log-in to retrieve my data.

I lost a lot of passwords and card data.

I NEED to retrieve my data.

My support ID: 607158 / 606522

It seems like the support just doesnt care or works really slow.

@1P_Dave / @1P_Blake / @1P_Timothy , please, i need your help.

1P_Timothy

Community Manager

Hi @saantanavitor, I'm sorry to hear your account was deleted unexpectedly. I definitely get your urgency here, but we won't be able to help with this sort of account specific issue in the Community. I can see that our support team has picked up your ticket, and is working with you on next steps. It would be best to continue the conversation there.

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