Family member can't sign into IOS app.

Forum|Forum|4 years ago
March 10, 2022
12 replies
348 views

recently switched to a Famliy plan. set my wife up an account. shared a vault everything works great. she can log in to the website just fine. however if she tries to use the IOS.app it fails. even setting it up from the bar code. I know the "master password" is correct. some help would be appreciated.

1Password Version: most current
Extension Version: Not Provided
OS Version: IOS 15.3.1
Referrer: forum-search:https://1password.community/search?Search=Family%20member%20can't%20sign%20into%20IOS%20app

iOS

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A

Anonymous

We are experiencing the same issue. Family account, authorized spouse is able to login via Safari in Big Sur and iOS 15.4.1, but. Or able to log in via the app v 7.9.5. I’m the account manager and have no issues.

1P_Dave

1Password Employee

@simplyparticular

I'm sorry to hear that your spouse is unable to add their account to the 1Password app on their iOS device. I'd like to ask you to create a diagnostics report from their iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/638482/#Comment_638482
Your forum username: simplyparticular
Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Sending Diagnostics Reports (iOS)

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