Family Organizer account deleted without my consent – Tickets #878531 / #878429

Hello,

Today (November 2) I received an email from 1Password saying my account had been deleted by another member of our 1Password Families account. I am the original Family Organizer and the person paying for the subscription, and I did not authorize this. I have no way of contacting the person who did it, so I can't find out what happened on their side. I do know she only intended to delete her own 1Password account, not the whole family.

I still have my Account Password and Secret Key (Emergency Kit), as well as those of another family member.

I opened two tickets for the same issue a couple of hours ago, but haven't heard from a human yet:

• #878531 (website chat)
• #878429 (email)

Could a team member please:

• confirm that the tickets have been received and merge them,
• route them to the account recovery team and flag them as time-sensitive,
• let me know whether my account and vault data (and the Families account, if it was affected) can be restored?

I've lost access to all my passwords, so any help as soon as possible is greatly appreciated.

Thank you.