Question

Family Subscription Count Exceeded

Forum|Forum|16 days ago
June 16, 2026
1 reply
64 views

Hi,

Did anyone have this problem?
Any fixes or how to get Support to get interested and fix this for me?

I have a family subscription allowing up to 5 Logins. Originally I setup 4 accounts and then deleted 3 of them to change the email address (I didn't realise I could change email for an existing acct) ...

After deleting the old logins, the system now thinks I have used those licenses and so I can't add the entire family back in with their new email addresses.

Obviously 1Password back-end doesn't update when old logins are deleted. Not sure how to fix this other than buy an entire new subscription and export everything out and re-import to the new subscription.

Hoping someone knows some fix for this situation?
Thanks

1P_Gem

1Password Employee

Hi @Jeds, welcome to the Community!

As looking into this will likely require discussing private information, I'd like to ask you to email in to support@1password.com with a link to this thread, and your forum username. Our support team will be happy to help you get this sorted.

Once you've emailed in, you'll receive a reply with a Support ID number. Please post that number here so we can connect the dots. Thanks!

J

JedsAuthor

Thanks a ton for your interest and guidance.

Have a ticket raised: 636467

Would be grateful if you're able to get someone from support to assist.
Cheers

1P_Gem

1Password Employee

Hi @Jeds, thanks for letting me know! I've flagged your ticket with the team, and one of my colleagues will send you a reply via email as soon as possible.

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