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poconi
May 11, 2023
Question

File size mismatch (bug?)

  • May 11, 2023
  • 7 replies
  • 142 views

When I upload a file of about 960KB to the File Vault, it always shows 222KB!
Is this a bug?
I have tried reinstalling the software and restarting the PC, but the result has not changed.

1Password for Windows 8.10.6 (81006027)


1Password Version: 1Password for Windows 8.10.6 (81006027)
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

7 replies

1P_Gem
1Password Employee
May 11, 2023

Hi @poconi, thanks for reaching out about this!

I've attempted to reproduce this on my end, but for me the size of the file attachment remains the same. I have a few questions to help me understand the behaviour you're seeing:

  • What type of file are you attaching?
  • If you download this file from 1Password, what size is the resulting download?
  • If you create a new item and attach the file there, does the same thing happen?
  • Does this file size change happen with other files as well, or only the one shown in your screenshot?
  • Are you attaching files using the desktop app, or 1Password.com?

I look forward to hearing from you!

poconi
poconiAuthor
May 11, 2023

Excel file.xlsx-222KB
1Password Emergency Kit.PDF-45KB
File.zip-114KB
Chrome Bookmark-1.html-287KB
Chrome Bookmark-2.html-287KB
Here is a screenshot
https://82.gigafile.nu/0611-c4deec0a4d93abe36ce7d98fef1488d71

File size will revert to original after download
I use 1Password for Windows
1Password for Windows 8.10.6 (81006027)

Probably only the first file size is displayed!
Previously, when I uploaded files in batches, the total file size was also counted!
This happens when multiple files are uploaded at once! Please try it!

1P_Gem
1Password Employee
May 12, 2023

Hi @poconi! For security reasons we're not able to click on links to files. Could you attach your screenshot in an email to support+forum@1password.com so we can take a closer look?

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

poconi
poconiAuthor
May 12, 2023

I sent an email to support with a video of the bug verification.
Please check it!

GreyM1P
1Password Employee
May 12, 2023

@poconi

I've found your message. One of our team will reply to you as soon as they can. :)

ref: JMU-98376-965

poconi
poconiAuthor
May 12, 2023

Thanks for your prompt support 🙏.

GreyM1P
1Password Employee
May 12, 2023

@poconi

You're welcome! :)