Skip to main content
July 28, 2026
Question

Filling password on KLM / Air France websites

  • July 28, 2026
  • 1 reply
  • 5 views

Every time I fill my password on any of the KLM or Air France websites (they're the same website, just different domains and MANY TLDs like .nl, .fr, .ca, .us etc.) I run into the issue that the form immediately shows "Oops, looks like you have missed some fields. Please check the fields and try again." under both the username and the password field, even though both fields are visibly filled. The Log in button stays disabled, so I can't submit.

I'm fairly sure this isn't a fill failure but an event problem. The site's login form is framework-driven and tracks its own state from input events. The extension appears to set the input's value property directly without dispatching input/change, so the site's internal state still considers both fields empty and its validation fires accordingly. The username and password seem to be injected all at once with a single set event, rather than simulating a keyboard (which does seem to fix the issue).

Environment:
- macOS Tahoe 26.6 
- Safari Version 26.6 (21624.4.5.11.5)
- 1Password  8.12.28 81228025, on PRODUCTION channel
- 1Password for Safari extension 8.12.29 

Reproduce:
1. Go to klm.nl (or klm.com, airfrance.fr, klm.ca, same behaviour on all of them)
2. Open the login form
3. Fill the saved login with the extension
4. Both fields show the "missed some fields" error and Log in stays disabled

Screenshot below

[img]https://uploads-us-west-2.insided.com/onepassword-en/attachment/894d9b50-08de-417c-afff-27e36b4087b0.png[/img]

1 reply

1P_Gem
1Password Employee
1Password Employee
August 5, 2026

Hi ​@robin, thanks for taking the time to report this!

I’d like to get this filed with our developers, but I’ll need some information from the page itself first. Could you follow the steps below to collect a page structure file and email it in to our support team?

  1. Go to an affected login page.
  2. Right-click anywhere on the page.
  3. Select 1Password > Help > Collect Page Structure.
  4. A JSON file will be downloaded - attach this file to an email to support@1password.com
  5. Be sure to include a link to this thread and your forum username in the email.

 

You’ll receive a reply with a Support ID number. Please post that number here so I can connect the dots. Thanks!