Fingerprint function not working on Windows Laptop and Android Phone

Question

On my Lenovo Yoga laptop I am running Windows 11 and 1Password for Windows 8.10.33 (81033001) and it does not prompt me at all for fingerprint authentication when I open it, and rarely when I unlock it after the program has been idle for some time. On the phone it operates basically the same and I am using version Android 8.10.32 81032050 on production channel.  I would really like to be able to change the setting for both so that it prompts for fingerprint all the time and reverts to password if it fails to read fingerprint.
Tks Mark

1Password Version: 8.10.33
Extension Version: Not Provided
OS Version: Windows 11
Browser: n/a

1P_Gem · Answer

Hi @markr1955! I understand that 1Password 8 for Windows isn't prompting for your fingerprint at all when you initially open it, and often doesn't after it has automatically locked from idle time either - and you're seeing a similar issue on Android as well.

Could you email in to support+forum@1password.com with a diagnostics report from 1Password on Windows, so we can look into this further?

How to send a 1Password diagnostics report

With your email please include:

A link to this thread: https://1password.community/discussion/146143/fingerprint-function-not-working-on-windows-laptop-and-android-phone#latest
Your forum username: markr1955

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

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