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J
JuliusH
November 28, 2023
Question

Fingerprint unlock unavailable in safari browser extension

  • November 28, 2023
  • 1 reply
  • 81 views

Hi!
The title says it all: The 1password browser extension for safari since recently doesn't provide the option to unlock via fingerprint anymore (while the regular 1P does)

Any idea how I could fix that?
Thanks,
Julius

1Password Version: 8.10.20
Extension Version: 2.17.1
OS Version: macOS 12.4
Browser: Safari

1 reply

1P_Dave
1P_Dave
1Password Employee
November 28, 2023

Hello @JuliusH! 👋

I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

Let me know if that doesn't fix the issue and I can help further. 🙂

-Dave

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