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May 27, 2025
Solved

Fingerprint won't open 1password on Xiaomi 15 ultra

  • May 27, 2025
  • 11 replies
  • 737 views

Hello, New in this community, but one year user of 1password.

After moving from a OnePlus to a new Xiaomi 15 ultra (global edition ), I can't open 1password with fingerprint . It appears once, but is never recognised , then it fallback to the password . Further attemps will not present the fingerprint options, unless I deselect and reselect it again in settings . It works as it should with the device pin, which is unsecure , and with the main password , which is annoying because it's time consuming .

I'll add that fingerprint is working to unlock the device , and with any other applications accepting fingerprint .

I saw a quite similar discussion in the forum , but it was not related to Xiaomi 15 ultra . I understand that the issue was related to an updated driver.

Thanks for any advice .

 

Best answer by pierrep56

Hi Dave, thanks for your reply . It appears that I have just resolved the issue a few hours ago: I have uninstalled 1password and reinstalled again , and now fingerprint is working as it should. So it seems something was wrong when I transferred my settings from my old OnePlus to the Xiaomi . Thanks again .

Pierre

11 replies

1P_Dave
1Password Employee
August 6, 2025

@ashwinvdflier and @vincentg 

I'm sorry that you're running into biometric unlock issues when using 1Password on your Xiaomi 15 devices. If the steps posted by my colleague didn't help then I'd like to ask you to create and share a 1Password diagnostics report from your Android device so that we can investigate further:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/fingerprint-wont-open-1password-on-xiaomi-15-ultra/156780
  • Your forum username: username


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

August 7, 2025

Hi Dave - The ticket ID is WDH-16357-766

1P_Dave
1Password Employee
August 7, 2025

Thank you for posting the Support ID! Please continue the conversation in the support ticket that has been opened via email.

-Dave