Solved

Firefox

Forum|Forum|4 months ago
March 25, 2026
9 replies
158 views

I am trialing 1Password.

I am using Firefox. Every time I close the browser, I get logged out.

I am logged in to 1Password, but the General settings says it's locked.

What am I missing?

Thanks

Best answer by 1P_Gem

Hi @SquareWheels,

It looks as if there's a problem with the connection between the 1Password desktop app and Firefox extension. When the two aren't connected, the extension will lock whenever your browser is closed.

Could you make sure that you have the latest version of the 1Password desktop app installed, then if the connection problem persists, follow the steps below:

1. Open your browser, right-click the 1Password icon in the toolbar, and choose Settings.
2. Under the General section, disable Integrate this extension with the 1Password desktop app.
3. Close your browser completely.
4. Press the Windows key on your keyboard, type 1Password, click on it, unlock the app if prompted, then click ⋮ in the top left, and select Settings.
5. Ensure the following settings are turned on:

Under General, make sure Keep 1Password in the notification area is checked.
Under Browser, make sure Connect with 1Password in the browser is checked.

6. Press Ctrl + Q to fully quit the app, or right click the 1Password app icon in your system tray, and select Quit.
7. Re-open the 1Password app, and unlock it.
8. Open your browser again, sign into 1Password, and then turn Integrate this extension with the 1Password desktop app back on.
9. Test using 1Password again.

If you're still seeing the same issue after trying the above, let me know.

1P_GemAnswer

1Password Employee

Hi @SquareWheels,

It looks as if there's a problem with the connection between the 1Password desktop app and Firefox extension. When the two aren't connected, the extension will lock whenever your browser is closed.

Could you make sure that you have the latest version of the 1Password desktop app installed, then if the connection problem persists, follow the steps below:

1. Open your browser, right-click the 1Password icon in the toolbar, and choose Settings.
2. Under the General section, disable Integrate this extension with the 1Password desktop app.
3. Close your browser completely.
4. Press the Windows key on your keyboard, type 1Password, click on it, unlock the app if prompted, then click ⋮ in the top left, and select Settings.
5. Ensure the following settings are turned on:

Under General, make sure Keep 1Password in the notification area is checked.
Under Browser, make sure Connect with 1Password in the browser is checked.

6. Press Ctrl + Q to fully quit the app, or right click the 1Password app icon in your system tray, and select Quit.
7. Re-open the 1Password app, and unlock it.
8. Open your browser again, sign into 1Password, and then turn Integrate this extension with the 1Password desktop app back on.
9. Test using 1Password again.

If you're still seeing the same issue after trying the above, let me know.

S

SquareWheelsAuthor

Yay, that worked!

Thank you

Trevor_1P

1Password Employee

Hi @SquareWheels,

On my colleague's behalf, you're very welcome! I'm happy to hear things are working for you now.

S

SquareWheelsAuthor

Darnit, I just restarted my PC, and it locked 1Password again.

1P_Gem

1Password Employee

Hi @SquareWheels, thanks for your reply! It's expected that 1Password will lock when you restart your device, and this can't be changed, however when all is working well, this shouldn't break the connection between the app and extension, and you should be able to lock and unlock both together.

If you check the browser extension settings menu again, is it back to showing Integration status: Connection problem 🟡?

If it is, I'd like to have our team investigate further. Could you create and share a 1Password diagnostics report from the 1Password desktop app:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/firefox/168838
Your forum username: SquareWheels

You'll receive a Support ID number. Please post that number here. Thanks!

1P_Dave

1Password Employee

@SquareWheels

If you'd prefer not to use your camera with Windows Hello then you can use a PIN instead: Configure Windows Hello

Once a PIN is configured, you can follow the steps in Chris' post here to enable Windows Hello and the TPM so that you can unlock 1Password using your PIN instead of your account password, even after restarting your device.

-Dave

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