Firefox Add-On now does NOT work with Update of 1Password7 ?!?

Forum|Forum|4 years ago
March 16, 2022
4 replies
90 views

Everything was fine. THEN I Updated 1Password7 on Mac OS 10.15.7 (Catalina) and now Firefox add-on does not work. Deleted the add-on for the browser and re-installed add on for the browser...still doesn't work. Funny- I was SO much happier when using my original PAID version of 1Password over this lousy subscription version. Never had an issue with the old PAID version which would sink up with Dropbox.

Any thoughts why this all of a sudden does NOT work with the new updated version (7.9.3) done 1 day ago from the Mac App Store ????

1Password Version: Not Provided
Extension Version: 2.3.0
OS Version: Macos 10.15.7

Browser Extension

A

Anonymous

Additional info- seems it works once a day and wont open more than once. Seriously ?!?!?

Jack_P_1P

1Password Employee

Hey @JamesBonde:

That definitely isn't the experience we want you with 1Password in your browser. I'd like you to collect a console log from Firefox: Save a console log for 1Password in your browser

After collecting your console log, include it in an email to support+x@1password.com, as well as a link to this thread: https://1password.community/discussion/127923/firefox-add-on-now-does-not-work-with-update-of-1password7#latest. You'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your email conversation and take a look.

Jack

A

Anonymous

Thanks. Also re-read my email and dont know why the autotype wrote "sink" instead of sync. LOL.

A

Anonymous

Hey @JamesBonde, did you still need help with this? If so, please let us know your support ID number and we can look for your ticket to follow up on it. Thanks!

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