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April 8, 2024
Question

Firefox extension not working after uninstall and reinstall (Windows 10)

  • April 8, 2024
  • 1 reply
  • 52 views

I have uninstalled the extension and its still not syncing with the app. I have the paid account and it's still not working. When I reinstall the extension it still has very old data.


1Password Version: 1Password for Windows 8.10.28 (81028034)
Extension Version: 2.22.1
OS Version: Windoews 10
Browser: Firefox 124.0.2 (64-bit)

1 reply

1Password Employee
April 8, 2024

Hey @TallGamer, thank you for writing in. I'm sorry to hear that 1Password in the browser is having trouble syncing with the 1Password desktop app.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/145250
  • Your forum username: TallGamer
  • A console log and diagnostics report:
  • First, please recreate the issue you're experiencing.
  • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
  • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to your reply.

-Evon