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finwe
October 12, 2023
Question

Firefox extension stops working with JS error

  • October 12, 2023
  • 14 replies
  • 446 views

Time to time, I am unable to conjure the quicklist of password sugestions in Firefox.

The click on the 1Pass icon in the field ends with the JS error Uncaught (in promise) Error: Error response received for message <get-inline-suggestions>. This is a newly re-opened browser after system restart for updates, but also happens after waking up.

Restarting the browser helps.

The app is running and is unlocked.

Happy to provide more debugging information if told where to get it.


1Password Version: 8.10.18
Extension Version: 2.15.1
OS Version: Windows 10
Browser: Firefox 118.0.1

14 replies

ag_mike_d
1Password Employee
October 12, 2023

Hi @finwe,

Thanks for your message. I'm sorry you've been receiving this JS error in Firefox after a system restart or waking.

This is a known issue the team is working to resolve. As a quick workaround, when you encounter this issue in the future, try toggling off, and back on the 1Password extension in Firefox instead of restarting.

In the meantime, you can keep 1Password in the browser up-to-date and watch 1Password Releases for the latest news about fixes like this.

Let us know if you have any other questions or concerns.

ref: dev/core/core#23266

finwe
finweAuthor
October 12, 2023

Hi Mike, great to hear that this is being fixed. Thanks.

1P_Dave
1Password Employee
October 12, 2023

Thanks again for reporting the issue. 🙂

-Dave

November 27, 2023

I've been having this issue for a good while now. I even got used to it. Just remembered how it was because I had to switch to chrome and there it works perfect, as usual.

Firefox, as always, second class citizen.

Please fix that, thanks.

November 27, 2023

Just updated to macOS Sonoma and updated Firefox to the latest, and the issue is gone.

ChrisC1P
1Password Employee
November 27, 2023

Hi @t20n thanks for sharing that updating Firefox and macOS Sonoma to their latest versions resolve the issue. Let us know if you have any other questions or if you run into any trouble!

November 30, 2023

sorry to report the issue is back again:


Uncaught (in promise) Error: Error response received for message <get-inline-suggestions>
request moz-extension://fa5e543d-2901-4c51-ba90-a8fcb40df179/inline/menu/menu.js:4
menu.js:4:5009

1Password Employee
November 30, 2023

Hey @t20n, I'm sorry for the trouble. Could you please send an email to mailto:support+forum@1Password.com so that our support team can help you.

With your email please include:

  • A link to this thread: https://1password.community/discussion/142750/
  • Your forum username: t20n

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to hearing from you.

December 1, 2023

I have the same problem.

December 7, 2023

+1 - Sonoma 14.0 (23A344), Firefox 120.0.1 (64-bit), 1Password in the browser 2.15.1 21500107, on STABLE channel