Question

Firefox extension stops working with JS error

Forum|Forum|2 years ago
October 12, 2023
14 replies
446 views

Time to time, I am unable to conjure the quicklist of password sugestions in Firefox.

The click on the 1Pass icon in the field ends with the JS error Uncaught (in promise) Error: Error response received for message <get-inline-suggestions>. This is a newly re-opened browser after system restart for updates, but also happens after waking up.

Restarting the browser helps.

The app is running and is unlocked.

Happy to provide more debugging information if told where to get it.

1Password Version: 8.10.18
Extension Version: 2.15.1
OS Version: Windows 10
Browser: Firefox 118.0.1

Browser Extension

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steph_giles

1Password Employee

Hey @Daniel1, @themartorana,

I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

A

Anonymous

@steph_giles done - BitBot support [#UYQ-69833-834]

A

Anonymous

Oh and I should mention that stopping and starting the plugin in Firefox (as mentioned above) does work to fix the issue temporarily, until the next fresh open.

1P_Dave

1Password Employee

@themartorana

Thank you for posting the Support ID! One of my colleagues will review the logs that you sent in and send you a reply via email as soon as possible. Please continue the conversation there. 🙂

-Dave

ref: UYQ-69833-834

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