Firefox plugin get locking itself

Forum|Forum|4 years ago
September 16, 2021
3 replies
86 views

After some time on inactivity (hours, within the day) FireFox extension lock itself, despite the: (1) settings in the app; (2) the fact the app on itself is not locked.

I can also see that if I unlock it from the input field menu, I have to do it every time on every page, so I have to unlock it via extension page.

1Password Version: 8.2.0
Extension Version: 2.0.5
OS Version: Linux Mint 20

Linux

1P_PeterG

Community Manager

Hi @alexander_potemkin, thanks for letting us know about this. This certainly sounds like it could use some investigation - and I'd be happy to help.

Can you send a quick message to support+linux@1password.com? There, we can dig into the details and figure out what's going on.

If you can send us some logs from your system, that could get us off to a great start. The logs folder is located at ~/.config/1Password/logs. If you can zip that up and include it with your message that'll give us a basis to start the investigation. 👍

I'll look forward to resolving this for you!

A

Anonymous

Hi @1P_PeterG , send it over to the e-mail specified.

1P_PeterG

Community Manager

Thanks for the heads-up, @alexander_potemkin. We'll continue over there!

ref: TQB-87561-513

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