Question

Firefox save login issue

Forum|Forum|10 months ago
August 12, 2025
1 reply
70 views

When saving an additional login to a site, the extension displays "Update Item" with a left arrow. If you press the left arrow you get the normal choice between "New Item" and Update Existing".

Browser Extension

1P_Dave

1Password Employee

Hello @sfuller! 👋

I'm sorry that you're seeing an unexpected prompt when saving a login. I'm not seeing the same prompt with a left arrow that you described, here's what I see when I save a login for a website where I already have a login saved:

Are you able to post a screenshot of what you see on your end so that I can better understand the issue?

-Dave

S

sfullerAuthor

After clicking on left arrow, save login works as described.

1P_Dave

1Password Employee

@sfuller

Thank you for the screenshots! The save/update dialog that opens when you manually save a login is different from the auto-save prompt. If you're trying to save credentials where the username matches what you already have saved in 1Password then 1Password will prompt you to update the relevant login item.

Is there a different behaviour that you'd like to see here?

-Dave

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