First Ctrl-period in Firefox gives me a spinny wheel; second one works

Forum|Forum|4 years ago
May 20, 2022
3 replies
87 views

Used to be that Ctrl-period would always pop up the browser extension dialog box asking for my master password.
Over the last few weeks, it (almost?) always fails on the first try - I'll get a spinny wheel indefinitely, and no password dialog box.
Hit Escape, hit Ctrl-period again, and I can enter my password and use my vaults.

Anyone else seeing this?
Firefox 100.0.1, 1Password Extension 2.3.3

1Password Version: Not Provided
Extension Version: 2.3.3
OS Version: Win10

Browser Extension

Jack_P_1P

1Password Employee

Hey @kaltorak:

That definitely doesn't sound like the experience we want you to have. Are you still running into this? Let me know!

Jack

A

Anonymous

Yep, this continues to happen. It's not perfectly reproducible, and could be as simple as I'm not waiting long enough between opening Firefox and trying to open 1Password - but it does continue to happen.

A

Anonymous

Hey @kaltorak! Thanks for following up 🙂

It's odd for sure that the behaviour is inconsistent like that. Could you try clearing the cache and re-installing 1Password to see if things behave differently?

Clear your Firefox cache by following the instructions posted at this link -> https://support.mozilla.org/en-US/kb/how-clear-firefox-cache.
Right-click on the 1Password icon on your Firefox toolbar > Remove Extension.
Install the newest version of 1Password from this link -> https://addons.mozilla.org/en-US/firefox/addon/1password-x-password-manager/?src=search
Close and Open Firefox
Try 1Password again.

Also, just a quick question - do you use the 1Password app as well? Or just the browser extension on its own?

Let me know!

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