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December 3, 2021
Question

Follow up | Login with 2FA Synology Account

  • December 3, 2021
  • 19 replies
  • 402 views

The credentials including 2FA are no longer automatically inserted.

Can you please look at what is different? - Please correct this behavior.

https://1password.community/discussion/114101/2fa-synology-account

edit# The same thing happens in Chrome Browser on iOS 15.1.1 (iPhone 12 Pro Max)


1Password Version: Not Provided
Extension Version: 2.1.4
OS Version: Windows 10

19 replies

December 3, 2021

Hi @ugafta!

Thank you for the report! I see that our developers are already aware of this, so hopefully they will have the chance to look at this website soon, and in the meantime I have let them know that you have also encountered this :+1:

ref: dev/core/core#10587

ugaftaAuthor
February 10, 2022

Any progress after 2 months?
Anyway, could someone please forward this request to the DevOps again?

February 11, 2022

Hi @ugafta our developers are still investigating this. However, there's an issue with how the website has coded the field. There is not a solution for this on our end yet. We can definitely provide additional feedback about this to our developers. Thanks for checking in.

February 14, 2022

Account.synology.com seems to autofill credentials including 2FA properly for me. I'm not saying that the issue doesn't exist, but I can't replicate it myself. I have used the 2.2.3 extension and I have tried both Edge (chromium), and Firefox.

Jack_P_1P
1Password Employee
February 23, 2022

Hey @tmakaro:

Thanks for the additional note here! As Joy mentioned, we're still investigating and hopefully we can improve the state of play for everyone in the future. 😀

Jack

ugaftaAuthor
April 24, 2022

5 months later and I still don't see any progress...
Please forward this to your DevOps team! Thanks a lot

ugaftaAuthor
April 26, 2022

Please note that the 2FA code is not filled in automatically.

(E-Mail and password work)

@"paul.m_1p" please support me here as well.

Jack_P_1P
1Password Employee
April 27, 2022

Hi @ugafta:

Thanks for following up on this. I don't have an update to share just yet, but as Joy mentioned we're still investigating. I appreciate your patience on this.

Jack

ugaftaAuthor
April 27, 2022

Hi @Jack_P_1P:
I have something to add and support the investigation that gives the cause:
It works with English (en-us)
--> https://account.synology.com/en-us/oauth2/login/home?login_challenge=xxxxxxxxxxxxxxxxxxxx
It does not work in German (de-de)
--> https://account.synology.com/de-de/oauth2/login/home?login_challenge=xxxxxxxxxxxxxxxxxxxx

Jack_P_1P
1Password Employee
April 30, 2022

Hi @ugafta:

Thanks for sharing the additional details, I'll add what you've discovered to our tracker notes for this issue.

Jack