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August 7, 2026

Forbidden: Local Network IP Address Banned from Accessing 1Password

  • August 7, 2026
  • 4 replies
  • 14 views

Hi, from my local network, I cannot access 1Password. I go to https://my.1password.com and I get a “Forbidden” message. See attached. This happens on all devices, operating systems, browsers or desktop app (which says disonnected). It is not discriminating. 

If I try on a 5G network or via a VPN, all good. So it definitely seems like, I think, the IP address that my ISP gave me is banned for some reason - not sure why.

Can someone help me figure out what is happening and hopefully unban my IP address?

Thanks!

Pinned Reply By 1P_Dave

Hello ​@BW1P! 👋

I’m sorry that you’re seeing a Forbidden message when attempting to access 1Password. So that the team can help further, please open a support ticket by sending an email to support@1Password.com and include the following: 

Please make sure to send the email from the same email address that you use for 1Password. You should receive an automated reply with a Support ID number. Please post that number here. Thanks very much!

-Dave

4 replies

BW1PAuthor
August 7, 2026

I realize I didn’t attach the screenshot. Sorry.

 

1P_Dave
1Password Employee
1Password Employee
August 7, 2026

Hello ​@BW1P! 👋

I’m sorry that you’re seeing a Forbidden message when attempting to access 1Password. So that the team can help further, please open a support ticket by sending an email to support@1Password.com and include the following: 

Please make sure to send the email from the same email address that you use for 1Password. You should receive an automated reply with a Support ID number. Please post that number here. Thanks very much!

-Dave

BW1PAuthor
August 7, 2026

Thanks! Sent the email to support@ and here is the support id number: 716721

1P_Dave
1Password Employee
1Password Employee
August 7, 2026

Thank you for sharing the Support ID! I replied to your ticket via email, let’s continue the conversation there. 

-Dave