Question

Force sync on desktop app?

Forum|Forum|4 years ago
January 18, 2022
1 reply
3334 views

A recently added login is on my iOS app and browser extension and 1password.com site, but was not showing up in the desktop app. I did a 'quit 1password completely' and restarted it, and the item synced across.

Is there a way to manually sync without quitting and logging back in?

Is there a way to ensure that the desktop app always stays in sync?

1Password Version: 7.9.2
Extension Version: 2.2.1
OS Version: MacOS 12.1

macOS

1

1P_Ben

1Password Employee

Hi @donblanco

As it stands, doing any of the following with the app will "force" a sync, if one is possible: locking and unlocking, adding a new item, or editing an existing item. For the future we are looking at ways to make it more obvious when the app's connection to the server has been interrupted, and offering guidance on how to resolve that based on the cause.

I hope that helps!

Ben

ref: dev/projects/customer-feature-requests#333

B

BoctorBill

I wished it help, but no, that stuff is not forcing the mac desktop app to sync. I'm really hating the fact that I probably have to reboot to get this to happen, since I'm in the middle of an online account setup and have a lot more stuff to do there.

I can't believe there's not just a FORCE SYNC button somewhere in the application settings. How hard would that be?

1P_Dave

1Password Employee

@BoctorBill

Thanks for reaching out. If you're not seeing new items and edits made on other devices appear in the 1Password for Mac desktop app almost immediately then something is going wrong. So that the team and I can investigate further, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/force-sync-on-desktop-app/72458/replies/156721
Your forum username: BoctorBill

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded