Skip to main content
vinibol
September 18, 2026
Question

Frozen account with active Apple subscription

  • September 18, 2026
  • 1 reply
  • 4 views

Team, I renewed my annual subscription through Apple - and it shows as active, but my 1Password account is still frozen after several days and I haven´t been contacted by any support team member. Can you please assist? 

 

support ticket ID is 785398

1 reply

1P_Gem
1Password Employee
1P_Gem
1Password Employee
September 21, 2026

Hi ​@vinibol, I’m sorry to hear about the trouble you’ve had with renewing your subscription. I can confirm that we’ve received your ticket, and I’ve escalated it with the team. One of my colleagues will send you a response via email as soon as possible.

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada