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May 17, 2023
Question

Garbled user name

  • May 17, 2023
  • 4 replies
  • 180 views

For a few sites, including the NHS portal at https://access.login.nhs.uk/enter-email where 1PW has the correct email address but enters it in a garbled way. With an address of mailto:me.myself@domain.com (to give an example) the 1PW keystroke does not enter this but instead enters me.myself@mailto:domain.com.myself@domain.com Weird!!


1Password Version: 8.10.3
Extension Version: Not Provided
OS Version: macOS 13.3.1
Browser:_ Not Provided

4 replies

steph_giles
1Password Employee
May 18, 2023

Hey @danco,

The behaviour you are describing definitely doesn't seem right.

Can you talk me through the steps you are taking to fill? Are you using a keyboard shortcut?

In addition, can you let me know which browser you are experiencing this in?

Thank you!

dancoAuthor
May 18, 2023

Go to login page, which asks for email address

Keyboard shortcut (I use Ctrl-\ rather than Cmd-\ for historical reasons)

Email gets filled in in the garbled way I describe

The problem occurs in Safari 16.4 only, so it must be a Safari issue. What strikes me as particularly odd is that only part of the address occurs twice. If the whole address came twice I would find it more explainable.

dancoAuthor
May 18, 2023

Oh, I think I have an insight.

I have a keyboard shortcut that replaces me. by mailto:me.myself@domain.com (not exactly that, but a parallel using my real email address). It now seems to me possible that in Safari, but not in other browsers, when 1PW enters my email address on the NHS site it somehow also triggers the keyboard shortcut and so produces things twice. But this is still odd, as this behaviour only occurs on very few sites, maybe on only the one site.

(Added later) I have now checked this and if I remove the keyboard shortcut, 1PW behaves as it should. So it seems there is something odd about the coding of the website, that manages both to enter the email address as 1PW should do and in addition expands the shortcut when using Safari

1P_Tommy
1Password Employee
May 20, 2023

Thank you for the update. @danco I have something like in Alfred as an autocorrect and it trips me up from time to time.