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September 27, 2023
Question

Gemini Crypto Exhange supports passkeys on IOS

  • September 27, 2023
  • 13 replies
  • 654 views

Creation of passkey failed. See attachments. I guess this is a question for Gemini support.!!
Do you agree?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

13 replies

September 27, 2023

Here is the error message.

September 27, 2023

I was trying to create the passkey on an iPhone Xr IOS 17.01

1p_jac
1Password Employee
September 28, 2023

Hi @oUNderge

There is currently a bug in iOS 17 where you are unable to save and sign in with passkeys in 1Password (or other third-party credential managers) in native iOS apps, like Gemini Crypto Exchange. We're working with our friends over at Apple to get this resolved in a future release to iOS 17, so make sure to keep your iPhone updated: Update your iPhone or iPad – Apple Support.

Saving and signing in with passkeys in web browsers on iOS works as expected which is a workaround I'd suggest until a fix is available in iOS 17 :)

September 28, 2023

Thank you for your response. The Gemini site is down right now. I will try creating and using the passkey with Safari later.

GreyM1P
1Password Employee
September 28, 2023

@oUNderge – Let us know how you get on when you get a chance to try it out. :)

October 9, 2023

Tried on my iPhone using both Safari and MS Edge for iPhone and passkey creation failed. Similar error messages. Screen captures includes with this post.

1P_Dave
1Password Employee
October 12, 2023

@oUNderge

I'm sorry that things still aren't working. It looks like Gemini only supports the use of passkeys for two-factor authentication and not for passwordless login and I wonder if that might be causing an issue: Say gm to Passkeys: Add This Industry-Leading Security Feature to Your Gemini Account | Gemini

Are you able to save a passkey from the Gemini website using a desktop browser instead?

-Dave

October 12, 2023

1Password saves the passkey but I still get those errors with IOS browser, Windows browser or Gemini app.

1P_Dave
1Password Employee
October 13, 2023

@oUNderge

I'm sorry that things aren't working on any of your devices. I'd like to ask you to send in a console log from your Windows browser, generated as you reproduce the issue on that device:

Attach the log to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

October 29, 2023

Gemini updated their IOS app in the last few days. 1Password successfully saves the passkey but immediately after closing the 1password "save to" screen a message appears that says "There was an error" The data couldn't be read because it isn't in the correct format.