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S
StandUp1111
March 30, 2026
Question

Getting rid of my individual account. I have a family account now.

  • March 30, 2026
  • 4 replies
  • 56 views

I had an individual account, which I upgraded to a family account. ages ago.  

When logging into the program, it frequently shows both icons - I have nothing in that old individual account, but the program asks me for my old individual account's secret code (which I no longer have either) but I can't get rid of it.  

When doing a log in to the extension, when both icons are showing, it assumes I'm trying to open the individual account, and then fails, when I don't have for my old secret key. Then I have to click on the family icon, and then enter the password, and it opens, but it's an extra unnecessary step.  

How to get rid of it?

 

4 replies

Trevor_1P
1Password Employee
Trevor_1P
1Password Employee
March 30, 2026

Hi @StandUp1111,

From what you've described, it sounds like the individual account may still be signed in to the app/extension. Could you try following the steps in the article below to sign out of it?

Sign out of 1Password

Let me know how that goes!

S
StandUp1111Author
April 10, 2026

I couldn't sign out of the individual account so I signed out of the family account.  Now I don't have the option to sign into the family account.  Only the individual.  Now what.

 

1P_Gem
1Password Employee
1P_Gem
1Password Employee
April 10, 2026

Hi @StandUp1111, thanks for giving that a go.

As a next step, could you try resetting the 1Password desktop app? This will remove all accounts from the app and let you sign in again from scratch using just your family account. Once you've done that, if the individual account still appears in the extension, you should then be able to sign out of it there. I've included the steps below.

  1. Make sure you're able to log in to your family account at 1Password.com, and that your data there is complete.
  2. Download an up-to-date copy of your Emergency Kit, and fill in your password: Get your Emergency Kit
  3. Follow the steps in this guide to reset the app: How to reset the 1Password app on a specific device
  4. After the reset, add just the family account to the app.
  5. Open your browser, and right click the 1Password extension icon.
  6. Go to Settings > Accounts & vaults.
  7. Click the three dots (⋮) next to your individual account, then click Sign Out.

 

Let us know how that goes!

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