Question

GitHub Student Developer Pack redemption fails: “States not provided” — Support ID 663116

Forum|Forum|2 months ago
July 8, 2026
4 replies
2 views

Hi 1Password team,

I’m running into the same GitHub Student Developer Pack redemption issue described in this solved thread:
“Unable to claim 1Password Github Student Developer pack offer”

I have already emailed [removed by moderator] with my screenshot and browser console log.

My support ticket ID is: 663116

The redemption page shows:

“Something went wrong. We weren't able to authenticate with your GitHub account.”

The browser console shows:

“States not provided”

I have already tried:

Disabling all browser extensions
Revoking the GitHub OAuth authorization and authorizing again
Clearing site data/cookies
Trying a clean browser session

Could someone help route my ticket to the team handling GitHub Student Developer Pack redemption issues?

Thanks.

Windows

This topic has been closed for replies.

AJCxZ0

@1Password_Community moderator, please don’t censor support@1password.com.

1P_Gem

1Password Employee

Hi @raystorm, I’m sorry to hear that you’ve had trouble redeeming the GitHub Student Developer Pack. I’ve raised your ticket with the team, and you’ll receive a response via email as soon as possible. Once you hear back, make sure to keep the conversation to email to avoid any duplication of efforts.

A

ayush222006_1

Hi, I’m also experiencing the same issue with the GitHub Student Developer Pack offer.

I followed 1P_Dave’s instructions and contacted 1Password Support. My Support ticket ID is 744594. I also created my own Community post, but it was closed because I was told that the Support team would contact me by email.

However, I still haven’t received an actual response from the Support team, and I’m still unable to redeem the offer. Could someone please look into my ticket as well?

Thank you.

1P_Dave

1Password Employee

@ayush222006_1

Thanks for following up. I can confirm that your email reached our team and your support ticket is in the queue. I’m sorry for the wait. We respond to tickets in the order they’re received, and one of my colleagues will get back to you as soon as possible. Please keep an eye on your inbox for their reply.

-Dave

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