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bd909
July 15, 2025
Solved

Google Chrome Extension issue (July 2025)

  • July 15, 2025
  • 3 replies
  • 477 views

Hi there,

My Google Chrome Extension won't autofill login info at websites, and when I click on the Extension "Pin" at the top of the screen, it crashes and gives this error message:

"1password - Password manager has crashed. Click this balloon to reload the extension"

Clicking the "balloon" to reload, or going into the "extensions" portion of Chrome and reloading does *not*  help.

Have been running with the Chrome Extension for the last 2 years on this computer with no issues. FYI, I do not have this extension issue on my laptop 

Also this: When I go to the Desktop 1PW version, and click "Open and Fill" for credentials, there's no auto-filling going on either.

Yep, I've looked here  https://support.1password.com/1password-browser-troubleshooting/?windows

and think I've done everything that is standard tech support fixes (Close Chrome, Close 1PW, restart computer, Chrome and 1PW are currently all updated.)

reference:

1Password for Windows 8.11.0 (81100029)

Chrome is up to date - Version 138.0.7204.101 (Official Build) (64-bit)

What else can we do here?

Thanks in advance!

Best answer by bd909

 

Follow up for me from comments above...

 I wasn't able to open "Settings" in the extension menu to get to generate diagnostic report.

With help of support via a separate email, here's what worked for me to solve this:

Creating a fresh browser profile with no other extensions installed and install 1Password there and test if the behaviour occurs there to try to narrow down where the issue lies. Steps:

  1. Click on your profile in the top right hand corner of your browser
  2. Choose Add new profile > Continue without an account
  3. Install 1Password from browser extension "store"
  4. Test to see if extension works as expected.

---

That *did*  work with 1PW extension working on the new profile.

Then, I went back into the main browser profile. Removed the 1PW extension. Added it back. 

Not sure if what fixed it, but this is worth a shot.

3 replies

Trevor_1P
Trevor_1P
1Password Employee
July 17, 2025

Hi @bd909,

I'm sorry that you've been experiencing this issue with the Chrome extension, and thank you for confirming you've tried the steps in the troubleshooting article. To help us further look into what may be occurring, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/google-chrome-extension-issue-july-2025/159318
  • Your forum username: bd909


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you.

- Trevor

M
melbarker75
July 17, 2025

I am having this same issue, have tried all the steps but can't even get an error report to send to you.  Been fighting with this all morning.

Finally just got an error report, I will send it over.

 

Trevor_1P
Trevor_1P
1Password Employee
July 18, 2025

Hi @melbarker75,

If you're able to share the Support ID number, I'd be happy to check and make sure that a reply has been sent out.

- Trevor

B
bd909AuthorAnswer
July 18, 2025

 

Follow up for me from comments above...

 I wasn't able to open "Settings" in the extension menu to get to generate diagnostic report.

With help of support via a separate email, here's what worked for me to solve this:

Creating a fresh browser profile with no other extensions installed and install 1Password there and test if the behaviour occurs there to try to narrow down where the issue lies. Steps:

  1. Click on your profile in the top right hand corner of your browser
  2. Choose Add new profile > Continue without an account
  3. Install 1Password from browser extension "store"
  4. Test to see if extension works as expected.

---

That *did*  work with 1PW extension working on the new profile.

Then, I went back into the main browser profile. Removed the 1PW extension. Added it back. 

Not sure if what fixed it, but this is worth a shot.

1P_Dave
1P_Dave
1Password Employee
July 24, 2025

I'm happy that you were able to resolve the issue! 

-Dave

S
sgolubev
September 24, 2025

If your 1Password stopped working after latest Chrome updates – the below fixed it for me:

1. Go to chrome://flags/ and reset all.

2. Go to Chrome settings, open Autofill settings and set to Third-party.

3. Open Android settings for "Preferred service" and set to 1Password.

4. Go to 1Password settings and check "Autofill in Chrome"

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