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July 30, 2025
Solved

Google passkey not working

  • July 30, 2025
  • 1 reply
  • 184 views

Hello, for the last few days, whenever I try to sign into my google account using the passkey saved in my 1Password on my iPhone, it does not work. 
I get the popup windows asking for face recognition, but then it just turns grey and nothing happens. I tried it several times using multiple browsers, always the same problem. Also tried restarting the device, but no luck.

 

Best answer by 1P_Dave

Hello @Muse! 👋

I'm sorry that you're running into an issue when using a passkey to sign into your Google account on your iPhone. The latest version of 1Password for iOS (released yesterday) has a fix for Google account passkeys, please update: 


If you still run into the issue with 1Password for iOS version 8.11.3 let me know.

-Dave

1 reply

1P_Dave
1P_DaveAnswer
1Password Employee
July 30, 2025

Hello @Muse! 👋

I'm sorry that you're running into an issue when using a passkey to sign into your Google account on your iPhone. The latest version of 1Password for iOS (released yesterday) has a fix for Google account passkeys, please update: 


If you still run into the issue with 1Password for iOS version 8.11.3 let me know.

-Dave

MuseAuthor
July 31, 2025

Thank you, that fixed the problem 

1P_Dave
1Password Employee
July 31, 2025

I'm happy that the update resolved the issue. 

-Dave