Google payments requires verification via QR code

Hello @drewbuntu! 👋

I'm sorry that you're running into trouble when signing into your Google account. So that I can better understand the situation can you tell me if you've saved a passkey for your Google account in 1Password or some other location?

If you did then can you confirm which browser you're using? Can you try to login using a different browser just to see if that works?

I look forward to hearing from you.

-Dave

Yes, i have saved my passkey for google in 1password.

The pic above is firefox but i have also tried in chrome

@drewbuntu

Thanks for the reply. Make sure that you're using version 2.20.0 of our browser extension for Chrome. We also just released an updated version of 1Password for Firefox, can you please update and see if that makes a difference: How to keep 1Password up to date in your browser

If you are already using the latest versions and still seeing the same issue then, using Chrome, I'd like to ask you to send in a console log when reproducing the issue:

• Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144326/google-payments-requires-verification-via-qr-code
• Your forum username: drewbuntu
• Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Thank you - i have emailed the debug log

@drewbuntu

Thank you for sending the logs. Your email made it to the right team and one of my colleagues will send you a reply via email as soon as possible. Please continue the conversation there.

-Dave

ref: CUS-24454-731