Having problems with web site

@dzaring,

I'm sorry to hear that you're having trouble with the Royal Caribbean website.

Can you confirm if you're referring to the https://www.royalcaribbean.com/ sign-in form? Currently, the website seems to have some technical issues with registration, so I cannot create an account to fully test.

Therefore, can you elaborate on the sign-in issue? For example, do you see any error messages? What are the steps you took to use 1Password to sign into the website?

Looking forward to your reply.

-Kevin

The web site https://www.royalcaribbean.com/account/signin

Hi @dzaring ,

I'm still having trouble creating a valid account on the website. However, it seems like 1Password should autofill correctly on the website given. Here is a demo GIF:
-

Let me know if your autofill process is different than what I showed above.

-Kevin

Mines not working that way. When I click in the box nothing comes up. I click on the icon in menu bar and select my ID and it will not auto fill.

@dzaring,

Thank you for your reply. I'm sorry you're still encountering an issue on the https://www.royalcaribbean.com website.

Based on the version information, 1Password is behind on an update. May I confirm if 1Password for Safari is on the latest version?

• https://support.1password.com/update-1password-browser/#safari

-Evon

According to Safari extension I'm at 8.10.44.34.

@dzaring,

Thank you for confirming. So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

• A link to this thread: https://1password.community/discussion/148078
• Your forum username: dzaring
• A diagnostics and console log:
• First, please recreate the issue you're experiencing.
• Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
• Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
• Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

-Evon

I have the files but they won't upload. I tried drag and drop. I tried click in page icon and then selecting the file but upload is grayed out.

@dzaring

You'll need to attach them to an email sent to support+forum@1Password.com and not to the forum here. Include a link to this thread.

Once you receive the auto-reply, please post the Support ID here. 🙂

-Dave