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May 26, 2022
Question

HELP!! 1Password8 extensions in Safari, Firefox and Chrome are going nuts!!!

  • May 26, 2022
  • 16 replies
  • 352 views

Yesterday I installed the 1Password8 extensions in Safari, Firefox and Chrome.
Restart the computer, as I always do when I install software.
But when I use the extension, the browser is going nuts?
When I click on the icon the windows open to login to 1 Password8 and from there every time a new window opens, and it is going on and on and on...
It is impossible to stop. Only to quit the browser.
As soon you opens a browser, it start over and over again.
So now I removed all 1Password extensions.

Please, what is going o? Can someone help me with this. Or is it a bug?

Thanks,
Henno


1Password Version: 8.70
Extension Version: 2.3.3
OS Version: 12.4

16 replies

Alvin_L_1P
1Password Employee
1Password Employee
June 5, 2022

Hopefully 8.7.1 resolves the issues that you were experiencing @pappjo ! Let me know how everything goes. 😊

June 6, 2022

@Alvin_L_1P I've reinstalled the extension. I'm not seeing the beachball but Safari does lag on initial launch with multiple icon bounces before the window appears. So there is still some issue with the extension but acceptable. Not as smooth a process as 1Password 7 was, yet. Feels a bit like a beta. I'll hold off for now on updating my wife's computer. Looking forward to additional refinement.

June 6, 2022

I have to amend that comment. I decided to restart my laptop to see if that would change the Safari launch behavior. That made it worse, there is a significant delay with multiple icon bounces plus the beachball before a Safari window appears. This extension definitely negatively impacts Safari, at least upon initial launch. As mentioned before I have seen references to this exact issue on the Mac App Store, so not an isolated issue. I will leave things as is since I primarily use my iOS devices but this is somewhat disappointing in that, I believe, most of us are used to the seamless and smooth function of 1Password 7. Hoping to see that duplicated eventually.

Alvin_L_1P
1Password Employee
1Password Employee
June 6, 2022

Hey @pappjo:

Thanks so much for the update. We'll need to take a closer look at how 1Password is currently set up. Can you send us a diagnostics report and Safari console log from your Mac?

Attach the diagnostics and console log to an email message addressed to support+forum@1password.com. With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

ref: dev/core/core#8209

June 6, 2022

I've done that and the Support number is : [#GXC-42587-635]

Alvin_L_1P
1Password Employee
1Password Employee
June 6, 2022

Thanks so much @pappjo ! Someone from our team will be in contact with you as soon as possible.

ref: GXC-42587-635