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June 25, 2025
Question

Help

  • June 25, 2025
  • 1 reply
  • 41 views

i have just created a new account and somehow in the process lost my secure password. i have a recovery code & secret key. but cannot login

1 reply

1P_Dave
1Password Employee
June 25, 2025

Hello @nsdvssh39! 👋

I'm sorry that you lost your account password for your new 1Password account. You mentioned that you have a recovery code and that's great news! You can use that recovery code to regain access to your account: 


Note that the recovery code can't be used if you’ve recently signed in to your account so you might first need to wait some time before trying the recovery code. Let me know if you run into any issues. 

-Dave