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pamsuelar
August 23, 2025
Question

Help Getting Started

  • August 23, 2025
  • 4 replies
  • 132 views

Dave,

I've read through your instructions, and even had an IT pro help me setup 1P. But I can't seem to make anything work. I think 1P is too complicated for a simpleton like me. I am a personal user, but want SECURITY.  Often times your instructions don't match what I see on my phone or laptop. Should I cancel 1P, and get something more user friendly?

4 replies

1P_Timothy
Community Manager
1P_Timothy
Community Manager
August 25, 2025

Hi @pamsuelar! Thanks for writing in. I'm sorry to hear you've hit some roadblocks getting started with 1Password. 

My colleagues and I would agree that 1Password is the best choice for beginners and power users alike. That said, when you're new to 1Password there can definitely be a few things to learn. We would be happy to answer any questions, and help make sure 1Password is working for you. 

Could you share a bit more about what you're trying to do with 1Password that isn't working? If you could also specify what type of device you're using (Mac, Windows, iOS, Android) that would be helpful. 

Thanks again!

 

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pamsuelarAuthor
August 25, 2025

I have a PC, Windows 11, and an Android phone. An IT guy imported my existing sites/pws to 1P. However, when I try to log onto a site, it asks for my PW. I thought I would just be able to enter my 1P pw, but that doesn't work. Also, if I open a new site, and create a pw for it, I don't know how to "get it into" 1P. One of your "tips" was to make sure we use strong pws on all sites. I thought 1P would protect us, regardless how strong or weak each site's pw is. 

Does this make sense?

 

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pamsuelarAuthor
September 10, 2025

I followed your directions. Seems the sites I visit already know my pws on my laptop. So, the "auto fill" message never came up.

???

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