Help - I can't renew my subscription!

Question

I have put in and deleted my credit card several times and have “paid” four different times in the last week.  In checking my CC statement, it doesn’t show anything.  My account is frozen and I haven’t received a response to a support ticket put in ten days ago.  Help!

1P_Dave · Answer

Hello ​@MikeMcGuire! 👋I’m sorry that you’re dealing with a billing issue. Can you share the Support ID of the ticket that you have open? You should have received an automatic reply when you opened a ticket and the Support ID will be found in the subject of that automatic reply.-Dave

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