Help! New "PIN required" security key prompt has locked me out!

Question

For many years, my two-factor authentication only required that I plug in my USB security key (YubiKey 5C NFC) and touch it. And that was all that was required to be logged in.

Today, however, upon touching my security key, I was met with a new prompt that requires my security key pin, that says:

PIN required
Enter the Pin for your security key

Well I’m terrified that the new prompt has essentially locked me out because my YubiKey PIN is paradoxically safely secured in my 1password account, which I am now unable to access. Please tell me this update can be rolled back so I can escape this Catch-22 of a security improvement. And, no, unfortunately I don’t have recovery codes or an authenticator setup, so I think it is 2FA by security key or bust.

1P_Dave · Answer

Hello ​@YubiKeyUser! 👋I’m sorry you’re having trouble accessing your 1Password account. If you’ve set a PIN for your YubiKey, being prompted to enter it when using the security key is expected. We’ve recently been working to fully support WebAuthn standards in the latest versions of 1Password, which may explain why you weren’t previously prompted for your security key on certain platforms. In the future, I don’t recommend storing your security key’s PIN in 1Password. It’s similar to keeping the key to a safe inside the safe itself.Since it sounds like you don’t have access to 1Password on any of your devices,I recommend sending an email to support@1Password.com so that our support team can help further. Please make sure you use the email address associated with your 1Password account.After emailing in, you'll receive an automated reply with a Support ID. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.-Dave

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