Question

Help Please

Forum|Forum|9 months ago
November 18, 2025
6 replies
77 views

All of a sudden when I close my browser it locks 1Password all of the years before I had to just unlock and it would stayed unlocked until I rebooted my computer. I have gone through the settings and I don't see any thing that coincides with this issue. I'm running the latest version Nov 2025

Thanks in Advance

Browser Extension

1P_Dave

1Password Employee

Hello @dixiedregs! 👋

I'm sorry that 1Password is locking unexpectedly. So that I can help, please tell me the following:

What browser are you using?
Are you using a Mac, Windows PC, or a different type of device?
Is the 1Password desktop app installed and running?

I look forward to hearing from you.

-Dave

dixiedregsAuthor

Hello Dave it seems that my desktop 1Password seems to work fine my extension for chrome has decide not to work like before. I opened up my known extensions and there was an exclamation mark next to the extension and would not let flip it to on, also there was a 1Password old extension still there seeming to be allowed to work. So I deleted the new extension leaving the old one. In the past when I closed out the chrome browser and reopened the browser I did not have to put my password back in. In the past I had to only enter my password after a reboot.

1P_Dave

1Password Employee

@dixiedregs

Thank you for the screenshot. That does indeed indicate that the connection between 1Password in the browser and the 1Password desktop app isn't working correctly. Please try all of the suggestions in this article:

If the 1Password browser extension doesn’t unlock when you unlock the 1Password app

If that still doesn't resolve the situation then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/help-please/164716
Your forum username: dixiedregs

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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