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jim2525
August 29, 2025
Question

HELP! Settings, categories etc oh my!

  • August 29, 2025
  • 5 replies
  • 98 views

So, when I imported my passwords to 1pw from roboform, it created a whole bunch of columns and asked me to label them. Some of those columns I had no idea how to label so it seems some direction on that should have been offered.

Is there some FAQ on that? (And for that matter is there some FAQ on what all the settings mean?

And if there is an explanation of those settings that came up when I imported the .csv, is there a "best way" to name those settings?

Now, on my Windows 10 (not sure about android yet) my ALL ITEMS are sorted by NAME, but it seems they are sorted by NAME OF the app etc, so instead of naming a certain site by the name of that site, (1password) for example, it names it "app.kjlkjljd.jljl" so APP is first in my list and looking at the list I have no idea what it is until I click on it to see the https://NAME...

This seems very wrong, and I'm wondering if it has something to do with naming those columns as I was required to do - without any direction or help - when I imported them. 

Specifically that is what I came here for, but in general is there a youtube or other video or - preferably - a HOW TO as to how to set up all that stuff. I'd like to be able to sort my pw's by the NAME of the WEBSITE, for example apple.com would be filed under A for Apple, and Zebra.com would be filed under Z for Zebra instead of account.WEBSITE or app.WEBSITE being filed first in my alphabetical list. 

Can I get some help on these issues please? Thanks.

5 replies

1P_Dave
1Password Employee
1P_Dave
1Password Employee
August 29, 2025

Hello @jim2525! 👋

Welcome to 1Password! We have a guide on how to import a CSV file from another password manager on our website which goes into more detail on the steps involved: 


Can you confirm that you followed those steps? If you did then I recommend opening a support ticket with our support team so that they can see what might have gone wrong and help you import your items correctly. You can open a ticket by sending an email to support@1Password.com 

-Dave

J
jim2525Author
August 29, 2025

Yes I did all that. I exported my files to .csv from robo, imported to 1pass .
Everything works okay, it's just that the filing, as I said, is goofy. I was required to choose names of columns of info and some columns were duplicated, some not, and some I don't know what they were. I mean I don't know what the stuff in some of the columns represented. It was neither passwords nor urls but something else apparently related to that.

I deleted roboform as my trial was up so no longer have access to it, only the .csv I exported.
So I seem to have done everything right. I don't use any backup software, this is just for my home, not a business. 

And the files I originally put into roboform were from a csv exported from lastpass. Is that perhaps an issue?
Thanks.

1P_Dave
1Password Employee
1P_Dave
1Password Employee
September 9, 2025

@jim2525 

I recommend sending an email to support@1Password.com so that our support team can take a look at your account and help you directly with this. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

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