Skip to main content
N
notmax
June 12, 2025
Question

Hide 1Password when entering identity information

  • June 12, 2025
  • 1 reply
  • 94 views

1Password Version: 8.10.80
Extension Version: 8.10.81.1
OS Version: macOS 15.5
Browser: Safari 18.5 (20621.2.5.11.8)

This is not working for me. The save contacts field is off and 1password is still offering to save identities many places there is an address. If you type something, delete it all and then type again, the offer to save goes away. The screen shot below for example was the JetBlue payment page, I've booked several flights and hotels today and this happens as well for other payments at sites like AA, Alaska, Marriott, etc. 

An easy access test page is Ziply Fiber https://ziplyfiber.com 

At Ziply the bug also presents itself on Chrome 137.0.7151.104 

This is particularly difficult when you're entering data and there's an autocomplete drop down and you get to one result: you can't see it to select it.

Here are my settings:

 

1 reply

1P_Dave
1P_Dave
1Password Employee
June 17, 2025

Hello @notmax! 👋

Thank you for reaching out! I understand that you're seeing 1Password unexpectedly offer to save addresses on certain pages and I do see how 1Password's prompts are conflicting with the suggestions coming from the website itself. 

Try the following on the websites in question: right-click on the webpage and then click 1Password - Password Manager > Hide on this page.

Alternatively, you can turn off "Show autofill suggestions with a form field is in focus" and "Offer to save items in autofill suggestions" however this will apply on every website:


This will prevent the 1Password suggestions menu from appearing until you click on the 1Password icon in a field. This applies to both identity and login information, both when signing in and when creating a new account. 

-Dave

N
notmaxAuthor
June 23, 2025

Dave - appreciate the response but this just swaps one problem for another (now I won't remember any new passwords). Can we just make it work? I'd love to turn off identities altogether but at the very least when I tick the box saying "don't save contact information" it doesn't offer to save contact information. This feels like a bug: the switch is off, so why is it offering to save?

1P_Dave
1P_Dave
1Password Employee
June 27, 2025

@notmax 

Thanks for the reply. "Offer to save contact information" controls the following autosave pop-up (which appears after you type in identity information and then submit it to a website) but it doesn't control the "Save in 1Password" button in the inline menu:


Did you try the first option that I suggested: 1Password - Password Manager > Hide on this page. This would only apply to the specific website where you enable this option, not other websites. I'd like to learn more if this option doesn't work for you. 

-Dave

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada