How do I get help with a migration from LastPass?

Forum|Forum|3 years ago
March 28, 2023
4 replies
135 views

I initially sent in 2 diagnostic reports regarding the failures and received one response to change the release channel to beta and try that way. I tried that yesterday and got the same result. I sent 2 diagnostic reports from those results yesterday and an additional report today after attempting to use a csv file to migrate. I have not received a response since the first one. I am trying to find out if I can use 1Password as a replacement for LastPass but so far, I haven't been able to use it at all.

I'm not going to reload all of my LastPass entries by hand, so how do I get to have someone work with me to fix the problem or do I need to cancel the account and go elsewhere?

1Password Version: 8.10.4
Extension Version: 2.8.1
OS Version: Windows 11 Build 22621.1413
Browser:_ Edge - Version 111.0.1661.54
Referrer: forum-search:https://1password.community/search?Search=Having%20a%20problem%20migrating%20from%20LastPass.

Windows

A

Anonymous

Hello,
have you read this : https://support.1password.com/import-lastpass/ ?

ag_mike_d

1Password Employee

Hello @JohnPeoples204,

Thanks for your message and sorry for any delays in our response. We have received a higher than normal amount of tickets recently and have been working diligently to reply to everyone.

Since you've already received a response in the past, could you please provide the Support ID number (example: ABC-12345-123), and we'd be happy to ensure your reports get into the correct hands and answered as soon as possible.

Looking forward to your reply.

A

Anonymous

Support ID: [#ATQ-67431-463]

ag_mike_d

1Password Employee

Thank you, @JohnPeoples204 - someone from the team will be in touch with you as soon as possible.

ref: ATQ-67431-463

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