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How do I Reset OKTA 1Password Profile

Forum|Forum|11 months ago
July 11, 2025
1 reply
109 views

Hello,

I am using

1Password for Mac 8.11.0 (81100029)

and

v8.11.0 for iPhone iOS

And, I had an OKTA 1Password profile enabled for MFA.

I had to reset my iPhone and have lost my OKTA profile and am currently unable to view OKTA authentication tokens when attempting to login to 1password.com (and 1password is in read-only mode on my iPhone).

How can I recreate my OKTA 1Password Profile if I can't authenticate to 1Password.com?

I have my emergency kit, secret key and master password.

Thank you.

Best answer by 1P_Timothy

Hi @ShawnP! Thanks for writing in. I'm sorry to hear there's been an issue authenticating 1Password after resetting your phone.

Can you still sign into your account on 1Password.com, or through any of the 1Password apps? If so, you can disable 2FA for your account with the steps in our guide, then re-enable it on 1Password.com:

If you lose access to your authenticator app or security key

Let us know if that works for you, or if we can offer any assistance. Thanks again!

1P_TimothyAnswer

Community Manager

Hi @ShawnP! Thanks for writing in. I'm sorry to hear there's been an issue authenticating 1Password after resetting your phone.

Can you still sign into your account on 1Password.com, or through any of the 1Password apps? If so, you can disable 2FA for your account with the steps in our guide, then re-enable it on 1Password.com: