How do I stop 1Password from offering to update a login?

Hi @jebr, thanks for reaching out!

Since I'm unable to access this particular page to take a closer look, can you grab the page structure and send it over to us at support+forum@1password.com? Here's how you can do that:

1. Navigate to the webpage you're trying to fill on.
2. Right-click in the field you're encountering the problem in, then select 1Password - Password Manager > Help > Collect Page Structure.
3. This should download a file ending with ".json". Please attach this file to the email.

After sending the email, you’ll receive a reply from our friendly support assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

Let me know if you have any questions!

-David

Hey David - thanks, support ID:
LMC-99476-195

I would like to know if you can exclude a site from 1Password offering to update in general - i.e. if I have problems with other sites can I simply exclude them?

@jebr

Thanks for sharing the support ID! It will beneficial to gather a few more details, so that we can provide the most appropriate advice regarding your current situation and preventing 1Password from offering to update in general.

I've located the ticket you've opened and a member of the support team will be in touch. Let's continue the conversation over there, and I'll close this thread to prevent having the same conversation in two different places. 🙂

-David

ref: LMC-99476-195