How long does it take for support to get back to you?

This Community cannot help you with that, but from recent posts here it is clear that 1Password support response times have grown very significantly recently, causing much consternation, and 1Password appears to be doing nothing to improve the situation.

Emailing multiple times after you already have a ticket only creates additional work for support and worsens the problem for everyone.

I presume the nature of your urgent problem precludes any kind of Community assistance.

Hello @anti_meridiem! 👋

I'm sorry for the delay, I see that my colleague reached out to you over the weekend and we've received your latest reply. You'll get another response from our support team soon. 

Since we have a communications channel open over email, I'll close this community thread. 

-Dave