How to contact human at 1Password for 1Password.ca support?

Question

I have emailed  [removed by moderator]  requesting help with an account issue; specifically requesting a phone call so my questions can be resolved in a timely manner. This is for a personal family account. Within less than a day, I received an email at 04:07 am from a “Catherine” (not sure if this is a human or not) asking me to confirm my email, which I found ironic given my email was how Catherine contacted me in the first place and it is the email on my account. I responded back within 4.5 hours (08:51 am yesterday confirming my email. I would recommend 1Password email communications always clearly identify if the sender is a human or automated chatbot. Twenty-eight hours has gone by since my confirmation of email reply without hearing anything back from 1Password (Catherine or otherwise). Can anyone shed light on how to arrange or schedule a call with a human at 1Password?

1P_Dave · Answer

Hello ​@ShaneM! 👋Welcome to the community! You can reach our support team either here or by email, as you already have. I can confirm that Catherine is one of my colleagues, and it sounds like she asked you to confirm the email address associated with your 1Password account. This is a security measure to help ensure we're corresponding only with the account owner.If you're using 1Password Families, phone support isn't included with your membership. No worries though, one of my colleagues will get back to you by email as soon as they can. Since we already have a conversation going there, I'll close this thread to keep everything in one place and avoid any duplicate efforts.-Dave

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