Skip to main content
February 13, 2022
Question

How to report crashes?

  • February 13, 2022
  • 17 replies
  • 105 views

1Password 8.6.0-3.NIGHTLY is crashing in the background on a somewhat regular basis on one of my Mac.
How should-I report the crashes? Where/how do you want the crash logs?

Corentin


1Password Version: 8.6.0-3.NIGHTLY
Extension Version: Not Provided
OS Version: 10.15.7

17 replies

1P_PeterG
Community Manager
Community Manager
February 16, 2022

Likewise thank you @snozdop for providing that link.

We'll look forward to hearing how things are for you with the Nightly. We're tracking this one!

snozdop
February 16, 2022

I've just tried using the built-in updater to update from the manually downloaded 80600027 Nightly, but unfortunately it still crashes after the download, but before installing.

I've now downloaded the 80600028 Nightly manually so I'll try again tomorrow for the next nightly release.

cortigAuthor
February 16, 2022

I've just tried using the built-in updater to update from the manually downloaded 80600027 Nightly, but unfortunately it still crashes after the download, but before installing.

Same thing for me…

Corentin

snozdop
February 17, 2022

I've just tried to use the built-in updater again to update from the 80600028 NIGHTLY to today's release (80600030), but it still crashes after downloading the update.

Although I was told changes have been made recently, the last few nighties haven't fixed it for me unfortunately.

1P_PeterG
Community Manager
Community Manager
February 18, 2022

Hi folks, I've dug through the depths of 1Password's Infinite Records System™ and discovered that there's still work ongoing to fix this - so sorry about the disruption in the meantime. If you need to get going with a working copy of 1Password, let me know and our team will be happy to assist. And in the meantime we'll get this fixed up as fast as we can!

@snozdop we'd be happy to look into the specifics for you, as well, to verify that the issue you're encountering is what we think it is. Feel free to email us at support@1Password.com and we'll get a move on.

(please note we don't actually have a trademark on Infinite Records System, I am just joking - although maybe we should)

snozdop
February 23, 2022

Today I was able to update from the 80600041 Nightly to the 80600045 Nightly just using the built-in updater, without any crashes - so looks like this issue is fixed now.

James_Dressel_1P
1Password Employee
1Password Employee
February 23, 2022

Thanks @snozdop. We have a good handle on the issue, and are putting some finishing touches on it. As it stands, the browser integration may be broken. Once it's fixed, you should see browser integration working again on the following time you update.