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May 20, 2023
Question

How to resolve blank window when opening 1Password.

  • May 20, 2023
  • 3 replies
  • 836 views

Reference: https://1password.community/discussion/140268
Blank window when opening 1Password.
Restart a couple of times.
Uninstall 1Password.
Info from Edge 1Password Notification.

I went to 1Password.com and logged in.
Message after an attempt to install 1Password.


1Password Version: Unable to Access Info
Extension Version: 2.10.0
OS Version: Windows 11 Version 10.0.22623 Build 22623
Browser:_ Microsoft Edge

3 replies

May 20, 2023

I'm having the exact same issue. Using Chrome as my browser, though.

May 20, 2023

I've the same problem, starting today: blank screen when starting 1Password by ANY method, including as quick start or from browser.

Restart didn't help. Switching from NIGHTLY to BETA did solve the problem.

DETAILS:
* The problem started today.
* I'm on nightly channel. Uninstall says "Product version: 8.10.7-25.NIGHTLY".
* Windows 10 Pro with Edge.
* https://drive.google.com/file/d/1FsTwrsenbIhmRepb0l4pc_NuO3usmTWR/view?usp=share_link, and below.

It's confusing to look at, because 1Password has no window borders. But that's a different (UI-design) BUG.

If I select "Settings" from the notification-tray icon, I also get a gray screen, but this time with a window border and a title bar with a functional "X" (exit) button.

EDITS: Correct my update channel. Add minor details.

1Password Employee
May 22, 2023

Hi everyone,

Our team is currently investigating a problem that prevents the 1Password window from appearing in recent nightly versions of 1Password 8.10.7. The problem has been fixed in 8.10.7-29. To get 1Password working again, reinstall the beta version of 1Password:

If you still have any issues opening 1Password after running the beta installer, please email support@1password.com so we can investigate any remaining issues with you.

Thank you,