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February 12, 2023
Question

How to turn off start-up tutorial in Firefox browser v109.0.1.

  • February 12, 2023
  • 12 replies
  • 521 views

I don't need it, but did go through all the steps in an attempt to get it to go away.


1Password Version: 8.9.14
Extension Version: 2.6.0
OS Version: Windows 10
Browser:_ Firefox
Referrer: forum-search:https://1password.community/search?Search=how%20to%20turn%20off%20tutorial%20in%20Firefox%20browser

12 replies

March 22, 2023

[#GMM-11348-153] Sorry for the delay; my work load is very heavy now. The issue is still happening. I may not have mentioned but it isn't persistent, but only occurs randomly. The other day I tried recording the event (as requested by your support) by continuously opening the browser over an over again, but it wouldn't occur, so I gave up. Then of course that afternoon it happened again more than once! It continues to show up as a "1Password home page/screen" I'd say about 10-20% of the time. You asked about other browser extensions I use. I have Adobe Acrobat extension but have disabled it and the issue still occurs. You also asked about security. My PC is provided to me by my company and it is equipped with ESET Endpoint Security. I do not use a VPN.

Unfortunately I have no more time to assist or provide feedback on this. I would be very surprised to be the only one of your many customers who have been seeing and putting up with this issue. I believe it started in late January or early February so it may have been something new pushed out in an update back then. I just ignored it for a week or so before seeking support, hoping it would go away!! I pray your team gets it figured out very soon. Thanks for your assistance.

1P_Dave
1Password Employee
1Password Employee
March 29, 2023

@singski

Thank you for the reply. I've asked my colleagues to reach out to you via email to see if there's any other information that we can collect to isolate the issue that you're reporting.

Since we have a communication channel open via email I'm closing this thread.

-Dave