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April 11, 2023
Question

I am upgrading to 1password8 and the window "waiting for data to be moved" seems frozen

  • April 11, 2023
  • 3 replies
  • 276 views

I am upgrading to 1password8 and the window "waiting for data to be moved" seems frozen


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Referrer: forum-search:https://1password.community/search?Search=transferring%20data%20to%201password%208%20is%20taking%20a%20long%20time

3 replies

1P_Dave
1Password Employee
April 12, 2023

Hello @S2dept8! 👋

I'm sorry to hear that the installer for 1Password 8 isn't moving forward. You may be running into an issue we're tracking. You can quit the installer (it won't result in any data loss). Then follow these steps:

  1. Open and unlock 1Password 7.
  2. Confirm that you can see your items.
  3. Leave 1Password 7's main window open.
  4. Run the 1Password 8 installer again while 1Password 7 is open.

Let me know if you run into any issues. 🙂

-Dave

April 12, 2023

yes, I found that plan online, and followed it and it worked. thanks for the encouragement

1P_Dave
1Password Employee
April 12, 2023

I'm happy to hear that everything is working now. 🙂

-Dave